An AMC isn't just about fixing things when they break. Our engineers physically visit your datacenter or server room in Dubai every month. We conduct thermal evaluations, clear dust from critical fans, and run physical diagnostic batteries on your RAID controllers to stop failures before they happen.
Monthly Physical Health Checks
During each monthly visit, our engineers follow a structured checklist: checking server inlet and exhaust temperatures with a non-contact thermometer, inspecting fan operation and cleaning dust filters on Dell and HP servers (the UAE environment deposits more dust per week than temperate climates accumulate per month), verifying UPS battery charge and runtime test results, and reviewing RAID controller health logs for reallocated sectors that indicate a failing drive before it causes an array degradation event.
Physical cabling is inspected for chafing or accidental disconnection — we have found partially-seated SFP transceivers causing intermittent 1-Gbps drops in multiple client server rooms in Dubai and Sharjah, issues that are invisible to remote monitoring but immediately obvious on-site.
- Server thermal imaging and fan performance verification
- UPS battery health check and runtime test
- RAID controller logs reviewed for pre-failure indicators
- Physical cabling inspection for seating and chafing
- Server room air conditioning and humidity logging
Preventive Maintenance vs. Emergency Repair Cost
A monthly visit that catches a failing RAID drive before the array degrades prevents a 4–8 hour emergency recovery engagement. In UAE server environments without active cooling management, thermal failures from blocked airflow are one of the most common causes of unplanned downtime — particularly in summer when ambient temperatures stress cooling systems operating near capacity.
We track the historical failure patterns of your hardware fleet and adjust maintenance focus accordingly — for example, increasing thermal monitoring frequency during June–September when UAE temperatures peak and server room AC units are under maximum load.
Visit Reports and Asset Documentation
After every maintenance visit, we issue a written visit report documenting the equipment checked, any findings and the actions taken, and any items requiring follow-up or budget planning. These reports accumulate into a maintenance history log that is invaluable during hardware insurance claims and provides evidence of due diligence for regulatory compliance audits.