We deploy lightweight, secure agents across all your endpoints and servers. This connects your entire office to our dedicated Network Operations Center in Dubai. We see temperature spikes, CPU overloading, or firewall intrusion attempts live, acting upon them instantly.
RMM Agent Deployment and Monitoring Scope
We deploy NinjaRMM or ConnectWise Automate agents across all Windows and macOS endpoints, servers, and network devices within the managed environment. Each agent transmits telemetry every 60 seconds: CPU utilisation, memory usage, disk I/O, disk health (SMART data), temperature sensors, running services, and event log error counts. This creates a continuous health baseline — when CPU spikes to 95% at 3 AM on a fileserver, our NOC receives an alert and investigates before staff arrive in the morning.
Network device monitoring via SNMP covers your Cisco switches, FortiGate firewalls, and Ubiquiti or Aruba access points — tracking interface utilisation, error rates, and availability. A switch port flapping or a firewall CPU running hot triggers an alert before it causes packet loss or a security policy failure.
- Per-device health telemetry: CPU, memory, disk, temperature, services
- SMART disk health monitoring with pre-failure alerts before drive replacement
- Network device monitoring via SNMP for switches, firewalls, and APs
- Automated remediation scripts for common known-issue patterns
- Monthly infrastructure health summary reports
Network Operations Center and Alert Response
Our Dubai NOC operates 24 hours a day with engineers assigned to alert queues. When the monitoring platform raises an alert, it is triaged using automated runbooks — common alerts like a backup job failure or a service stopping trigger an automated remediation script first before engaging an engineer. This resolves 40–60% of alerts without human intervention, reserving engineer time for issues that actually need investigation.
All alert activity is logged with timestamps, engineer notes, and resolution steps. Monthly NOC reports show the number of alerts by category, how many were auto-resolved versus engineer-resolved, and the average time to resolution — giving you visibility into the operational health of your infrastructure.
Remote Access and Remediation
When an engineer needs to remediate an issue on a remote machine, they connect via the encrypted RMM remote desktop session — never using unmonitored third-party tools like AnyDesk or TeamViewer outside of the managed platform. All remote sessions are logged, recorded, and auditable. For regulated clients, this session recording satisfies NESA and DFSA requirements for privileged access monitoring.